Transforming Student Enrollment & Engagement Experience
The University of St. Augustine for Health Sciences (USAHS) is a graduate institution that offers degree programs in nursing, health administration, physical therapy, occupational therapy, education and speech-language pathology, as well as continuing education programs.
- Implemented an automated & innovative solution using RingLead and out-of-the-box Salesforce duplicate management capabilities & apex to solve Lead and Contact duplicate data issues which saved an average of 2 hours per day per user in a 43 member strong Sales & Marketing teams for the client. It was highly appreciated by the customer.
- Designed and developed an online application portal on Salesforce Experience Cloud to enable prospect students apply and upload all the required documents based on their program of interest.
- Integrated Salesforce Service Cloud with Vonage CTI and SMS Magic for Outreach Coordinators & Program Advisors to seamlessly interact with prospects and enrolled students. The solution includes configuring both IVR and direct lines.
- Implemented Salesforce Sales Engagement tool to provide 360° view of student enrollment lifecycle which resulted in improved student engagement and enrollment. and service cloud to help the prospect connectivity with automations like cadences etc.,
- TDesigned and Integrated Salesforce Service and Sales Clouds with external systems like Snowflake, CAS , Jenzabar and Core .
- Developed a solution for e-signature automation with DocuSign. This solution automatically sends required compliance documents as per enrolled state regulations for each student Lead created in the system.
Key Tangibles
75% increase in agent productivity
Improved agent and student engagement experience with CTI integration and Sales Engagement tool
Expedited student application processing time
Improved data quality by auto-detecting duplicate Leads & Contacts
Our Work
We measure our work with our customers' success.
We speak through our work. We do not have sophisticated marketing and sales teams at Bhadia. We have a team of genuinely problem solving technology enthusiasts who draw great satisfaction in solving complex business problems across multiple industries.
Following are descriptions of some projects we executed.
We built a subscription platform from the ground up, from the definition of Product Catalog, Configuration Rules, Pricing Engine, Order Automation to Subscription creation.
Subscription Platform Implementation
Designed, developed and deployed solutions to optimize B2C marketing and sales business processes using Salesforce Marketing and Sales Clouds.
Implantable Medical Device Provider
Designed and developed an online application portal on Salesforce Experience Cloud to enable prospect students apply and upload all the required documents based on their program of interest.